Patient feedback and complaints

We welcome comments about the diagnostic ultrasound service we provide. Anyone who has had an appointment at our clinic can make a complaint. Where criticism is made we will respond to the complainant and, where necessary, put right what was wrong.

We aim to give the best possible standard of service, both clinical and administrative, at all times. However, there may be times when you feel this has not been achieved.

We operate an NHS complaints procedure to deal with comments, suggestions and complaints about the service we provide. All staff are trained in this procedure and will be happy to give you further information.

We will try to address all your concerns promptly, provide you with an explanation and discuss any action that may be needed to prevent a future occurrence.

Download 'How to complain about or comment on the Health Services.'

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71-73 Wheelwright Lane Coventry CV6 4HN

02476 369 900

Meet The Team

Ultrasound Clinical Lead

Dr Bettina Kleine

General Practitioner and Ultrasonographer PG Dip (MU), who also works at the University Hospital Coventry & Warwickshire.

Ultrasonographers

Ms Sharon McGarry

Senior Ultrasonographer PG Dip (MU)

Mr Khawar Ali

Senior Ultrasonographer PG Dip (MU), who also works at Heartlands Hospital, Birmingham.

Ms Balbir Bhandal

Senior Ultrasonographer PG Dip (MU)

Ms Lynn Bradley

Senior Ultrasonographer PG Dip (MU)

Mr Ivan Kirunda

Senior Ultrasonographer PG Dip (MU)

Mr Roderick Deans

Senior Ultrasonographer PG Dip (MU)

Ms Sally Grainger

Senior Ultrasonographer PG Dip (MU)

Mr Stephen P Kletzenbauer

Senior Ultrasonographer PG Dip (MU), who also works at University Hospital Coventry & Warwickshire.

Ms Erica Roseblade

Senior Ultrasonographer PG Dip (MU)

Mr Archie Mafusire

Senior Ultrasonographer PG Dip (MU)

Ms Liz Mulrey

Senior Ultrasonographer PG Dip (MU)

Ms Nicole Spry

Senior Ultrasonographer PG Dip (MU)

Ultrasound Support Manager

Mary Newbold

Ultrasound Support Workers and Ultrasound Booking Clerks

Ms Aimee Richardson
Ms Emma Arrowsmith
Ms Hayley Miles
Ms Kim Jolly
Ms Laura Khan
Ms Lindsey Barnett
Ms Sharon Billingham
Ms Sukki Kaur
Ms Tracey Wallace