Patient feedback and complaints

We welcome comments about the diagnostic ultrasound service we provide. Anyone who has had an appointment at our clinic can make a complaint. Where criticism is made we will respond to the complainant and, where necessary, put right what was wrong.

We aim to give the best possible standard of service, both clinical and administrative, at all times. However, there may be times when you feel this has not been achieved.

We operate an NHS complaints procedure to deal with comments, suggestions and complaints about the service we provide. All staff are trained in this procedure and will be happy to give you further information.

We will try to address all your concerns promptly, provide you with an explanation and discuss any action that may be needed to prevent a future occurrence.

Download 'How to complain about or comment on the Health Services.'

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71-73 Wheelwright Lane Coventry CV6 4HN

02476 369 900

Testimonials

  • "The scanning staff showed a great deal of sensitivity at a time when I felt under a great deal of stress. I would like to thank Dr Kleine and the ultrasound team for all their help."

    - Sonia, Coventry
  • … An appointment was then made with Dr Kleine to carry out an ultrasound examination. As a result of the finding she arranged an immediate appointment at the hospital. I am sure that without the diagnostic ultrasound and perseverance and skill of Dr Kleine I probably wouldn’t be around anymore."

    - Maurice, Coventry
  • "This was a very pleasant experience. Friendly staff, who made you feel at ease and a very professional service. Many thanks."

    - Anon, Coventry
  • "The doctor and healthcare staff were friendly and informative and I felt at ease.The doctor explained to me all the way through what she was doing and was very professional."

    - Lynne, Coventry
  • "I think this new service is a fantastic idea… Much easier making arrangements for my children as it wasn’t going to take the time a trip to Walsgrave would. Very pleased!"

    - Anon, Coventry
  • "… I found the staff were very good and they welcomed me. The centre is very, very clean."

    - Anon, Coventry
  • "Excellent service. Keep it up!"

    - Anon, Coventry
  • "… On the day of the scan I found the service first class. The doctor doing the scan was very professional and explained everything to me during the examination…"

    - John, Coventry
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